Digipro Computer Consultants Ltd successfully organized the above seminar on 27 - 28 of April 2015 at Aquamare hotel, Paphos with Mr Philippe Leliaert

The current economic climate is particularly difficult for small and medium sized enterprises: As soon as revenues fall, they are quickly under pressure to reduce costs and often this means reducing payroll through layoffs. This in turn reduces their capacity to serve their customers, and risks setting in motion a vicious cycle of further drops in revenue.

It is imperative that enterprises find the way towards real cost savings without hurting their operational capabilities!

This program helps small and medium sized enterprises take essential steps towards the introduction of Lean Management principles and techniques in their organisations, the identification and elimination of wasteful activities, and a significant increase of productivity, thus reducing costs while in fact improving business performance and customer satisfaction.

The successful introduction of Lean Management promises productivity improvements not of 10 to 20%, but by a factor 2 to 5, sometimes even higher!

This program provided pragmatic and easy-to-implement yet leading-edge, coaching-like advice in support of entrepreneurs and their front-line managers who each and every day must respond to customers’ needs and translate these into timely and effective action plans, while at the same time keeping an eye on costs and productivity – always on the lookout for savings and elimination of wasteful activities.

An often-overlooked yet crucial component of introducing Lean Management is the need to change mindsets and organisational culture: it is essential that everyone in the organisation (and ideally including key customers and suppliers) work jointly together at identifying opportunities to eliminate waste and improve productivity, in an open en trusting mutual relationship. That is why this program will devote sufficient attention to this critical aspect of how to develop the necessary attitudes, mindset, and behaviours among all stakeholders.


Program Objectives

The goal of the programme was to help small and medium sized business owners and managers - particularly in the food and food processing, construction and property management, tourism, and financial services sectors of Cyprus - be able to quickly and continuously identify the hidden wastes in their operating processes and practices, and understand the practical steps they can take to start eliminating that waste, thus improving productivity while at the same time improving quality and speed.

Throughout the programme, participants learned to define and manage key performance indicators (KPIs) that are linked to their overall strategic objectives – and related operational risks. These KPIs will help them in empowering their employees towards taking the appropriate actions themselves to achieve strategic goals, specifically by cutting out wasteful activities and eliminating rework, and simplifying business processes to improve productivity.

Through a sequence of interactive exercises, the participants will also learn a vernacular with which to change the mindsets, attitudes, and eventually the behaviours in their organisations, a change that is essential to achieving operational excellence.

This program thus addresses the following HRDA priority themes:

  • A1: Strategies for improving productivity
  • B2: Support Core Manufacturing Sector -Practical ways to reduce operating costs and increase the efficiency of processing units
  • B5: Development of Tourism Industry Sector - Practical ways to reduce operating costs and increase the efficiency of hotel and general tourism businesses
  • C2: Development of the Small Business Division - Innovative approaches to reducing operating costs and increasing performance of small businesses.

Participated Companies